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University of Minnesota Health Recovery Advantage Program

Recovery Advantage Program Frequently Asked Questions

What is the Recovery Advantage Program?

University of Minnesota Health and DoubleTree by Hilton Minneapolis – University Area have partnered to provide qualified patients the option to recover in the comfort of a hotel room instead of a hospital. It offers expert around-the-clock on-site medical care with added benefits of more privacy, convenience and comfort.

Where is the hotel?

After your surgery at the state-of-the-art Clinics and Surgery Center, the care continues one block away at the adjacent DoubleTree by Hilton Minneapolis – University Area.

How will I get from the hospital to the hotel?

The friend or family member with you will get your vehicle from the surgery center’s valet parking. Surgery center staff will help you into your car and you’ll be driven up the block to the hotel valet. Your nurse will be waiting at the valet stand with a wheelchair to take you to your room.

What kind of care will be provided?

All necessary care is provided on-site 24/7. This includes:

  • Advanced techniques in pain management
  • Direct and immediate contact with on-site medical staff
  • Getting the right medications at the right time
  • Assistance moving about and using bathroom
  • Keeping you properly hydrated and fed through a menu customized to your dietary needs
  • When needed, our physical therapy staff will come to you at the hotel to provide care. This will be customized to individual patient’s needs and care team recommendations

How do I contact a nurse?

Nursing staff is on site and always available, 24/7. Your nurse will carry a mobile phone so you can reach them whenever you want. They will make regular visits as your physician indicates or your needs dictate. You can contact them immediately and directly by calling them with the room phone or your cellphone.

What if there’s an emergency?

People eligible for this program have been pre-screened to minimize the chance of a medical emergency. Should one occur, your on-site nurse will immediately call for an ambulance; the ambulance will quickly get you to the hospital located just two blocks away. This scenario is very unlikely.

Can I bring a guest?

Yes. In fact, you’ll be required to have a friend or family member stay with you for the duration of your hotel stay. Your guest must be with you at all times in the hotel room.

What are the rooms like?

The beautiful new hotel looks, well, like a luxury hotel you’ve likely stayed at on vacation. Private bathrooms. Comfy beds. Plush towels. Cable TV. Tiny shampoos. All rooms are handicapped accessible and each is also furnished with a special recliner that allows for comfortable relaxation after surgery (you may find sleeping in it more comfortable too!).

I’m a Hilton Honors member, can I receive points for my stay?

Yes, points earned during your stay can be counted toward your personal Hilton Honors program. Please alert the program coordinators that you are a member of Hilton Honors, provide your membership ID and they will make sure you get credit for your stay.

How does payment work?

The Recovery Advantage Program will be billed to your insurance provider as a bundled charge, and will include:

  • Charges for your procedure (including professional, anesthesia, nursing, physical therapy and facility charges)
  • Medications needed during your stay
  • Hotel room charge and patient meals 
  • Medical equipment like a sling or knee immobilizer
  • Valet parking service at the Clinics and Surgery Center and hotel
  • Post-operative physical therapy as directed by your physician, which could be multiple visits in the weeks following your procedure
  • Your post-operative, follow-up visit with your surgeon at the Clinics and Surgery Center

Charges that are NOT included in the bundled payment include:

  • Medications that you will need to take at home, once you leave the hotel
  • Hotel charges incurred beyond the regular room rate (i.e. room service for guest meals, TV programming purchases, etc.)  
  • Special equipment above and beyond normal clinical protocols following their Recovery Advantage visit.

Patients who qualify and are interested in the program can speak with our financial counselors (763-782-6590) to go through the specific costs and guide you through your insurance coverage.

How do I know if my insurance will cover this?

Our financial counselors (763-782-6590) can help you assess your out-of-pocket costs if you would go through Recovery Advantage program. Each patient will be pre-approved with his or her insurance provider before proceeding with surgery and hotel stay.

At this time, Medicare and Medicaid does not cover this program.

How long will I be staying?

Most patients will need to stay two nights before going home. Some patients may stay only one night. Your health care provider will discuss your specific needs with you.

What about meals?

You’ll receive complimentary room service meals during your stay. Customized menus from the hotel kitchen will fit any special dietary needs or medical requirements. Your guests can also order food from the hotel menu for an additional charge.

What are the benefits of this program?

When you’re more comfortable and relaxed, it helps you recover faster and more completely. Getting expert medical care in a less stressful environment is a big step to getting you back on your feet again.

Who’s eligible for the Recovery Advantage Program?

Currently this program is open to patients undergoing certain orthopaedic procedures, but will likely expand to other specialties in the near future.

Patients must also meet other eligibility requirements and be approved by your treating physician. Ideal candidates:

  • Are in good health except for their specific condition and need post-operative monitoring and pain control assistance
  • Do not have heart disease
  • Do not require insulin
  • Have a body-mass index (BMI) under 40
  • Do not have moderate to severe sleep apnea
  • Have no history of malignant hyperthermia or a history of post-operative pain management issues or complications
Patients must complete a pre-operative planning and assessment session prior to surgery.

Where do I go for rehab and physical therapy?

Rehabilitation will be part of most patients’ post-surgery recovery. We’ve partnered with the Institute for Athletic Medicine to help get you moving and pain-free again as soon as possible. To learn more about how these experts can help you and find the location nearest to you, visit http://www.athletic-medicine.org/.

Where can I find more information?

If you’d like to learn more about the advantages of this program, talk with your doctor. Or contact us at recoveryadvantage@umphysicians.umn.edu or 612-676-5179.