Everyone who enters one of our hospitals, clinics, or other locations is required to wear a mask. This includes – but is not limited to – patients, visitors, couriers, vendors, providers, and employees. Wearing a mask helps protect you, our patients, and our staff.
Why are masks required?
Wearing a mask is an effective way to prevent disease transmission. It’s important for patients and staff to reduce the risk of spreading COVID-19 by wearing a mask. For that reason, masks are required for everyone entering our facilities, with exceptions for children under age 2, those with health conditions who cannot wear masks, and those needing emergency care.
What type of mask is allowed?
Homemade masks, ear-loop masks, and clothing such as a bandana or scarf that covers your nose and mouth are acceptable. Masks with exhalation valves are not permitted, because the valves may permit the virus to escape. Learn how to make a mask.
Will I be refused care if I don’t wear a mask?
Unless it is an emergency, you will need to reschedule your visit if you are not wearing a mask. If you are unable to wear a mask and do not need emergency care, we suggest arranging for virtual care through Oncare.org. This is to protect you and other patients and staff.
If I don’t have access to a mask, will you provide one when I arrive for my appointment?
We have a limited supply available for patients who don’t have access to a mask or clothing that can be used as a mask. If possible, please come to your appointment with your own mask.
If I receive a mask to use at one of your locations, where do I return it?
If we give you a mask, it’s yours to keep. You may use it when in public, and you should wear it if you need to return to the hospital or clinic.
How long can I wear a cloth or homemade mask?
Cloth or homemade masks are reusable. Wash the mask daily in a washing machine with hot water and soap or detergent that doesn’t leave a residue. Dry on hot. Masks can also be hand washed. Learn more about masking cleaning and handling.
Dispose of your mask if gets damaged (e.g. torn, wet, or visibly soiled) or if it becomes difficult to breathe through.
Is it safe for me to come to my appointment?
Yes, we are taking every precaution necessary to protect patients and staff, including required masking and social distancing practices. You can learn more about our COVID-19 response here.