In February 2016, the doors to the new University of Minnesota Health Clinics and Surgery Center will swing open for our patients and families.
The 342,000-square-foot facility—located on the East Bank of the University of Minnesota Medical Center campus—will serve as a catalyst for our extraordinary patient care and innovative research, and will house most of the M Health clinics currently located in the Phillips-Wangensteen and Mayo Buildings on the medical center campus.
The University of Minnesota Clinics and Surgery Center is a new, 342,000-square-foot care facility opening in February 2016 on the East Bank of the University of Minnesota Medical Center campus. The five-floor facility was designed and developed around the twin principles of innovation and accessibility. To meet that vision, we are offering expanded clinic hours and leveraging state-of-the-art technology to improve the patient experience. During your visit to the Clinics and Surgery Center, your care will be coordinated seamlessly across multiple specialties; your treatment will be led by our highly skilled, collaborative care teams. Learn more about the center.
Our clinics will be housed in flexible, modular spaces that can be shared by doctors, care providers, research coordinators and others who work in different specialty areas. This approach will allow us to adjust on a day-to-day basis to the number of patients who need a specific service. Many of the exam rooms share a consistent design and equipment, and are larger to accommodate a patient’s family members. Each clinic also has a “collaboration space,” where care providers from one or more specialties can meet to discuss your care.
Don’t worry! To help patients get where they need to go, our friendly concierges will also greet you when you first arrive to check you in and answer any questions you may have. Our electronic signage and badge location system, called Care Connect, will also assist you during your visit.
In our new Clinics and Surgery center, Care Connect will help care teams easily find patients and each other. Care Connect will provide a better staff and patient experience by reducing wait times, and helping us to deliver more personalized care. Patients and staff will be asked to wear a Care Badge that helps us know their location within the Clinics and Surgery Center. You will receive a Care Badge at check-in to wear during your entire visit to the CSC. When your care provider is ready to see you, the badge will allow one of our staff members to find you and bring you to the appropriate location for your appointment.
Care Connect reduces patient wait times by alerting clinic staff if a patient has been waiting too long at any point during the visit. During your visit to the Clinics and Surgery Center, you may need to access care at multiple locations within the building. For example, a patient who visits our Orthopaedic Clinic on the fourth floor may need additional CTI or MRI imaging, which is located on the first floor. With Care Connect, our care teams can keep an eye on your progress and be ready for you each step of the way.
MyChart is even available in free, secure a mobile app for iPhone and Android users. Search “MyChart” in your App Store to begin using it today. Our eCheck-In service and patient questionnaires are not available on the mobile app.
Clinical research is core to our mission and sets our care apart. The Clinics and Surgery Center was designed to accommodate research, and we hope the facility will help us engage you in the process of innovation and discovery. University of Minnesota’s StudyFinder is a one-stop shop that allows our patients to look up any eligible clinical trials and connect with our research teams. Patients will be able to access this tool in kiosks stationed throughout the Clinics and Surgery Center. Be sure to check out our video monitors in the building for news about new research advancements! Don’t worry, our research teams work seamlessly with our care teams to ensure that your experience, should you choose to participate in a research study, is as smooth and convenient as possible.
On weekdays, the Clinics and Surgery Center will be open 12 hours a day, from 7 a.m. to 7 p.m. This will offer you, our patients, greater flexibility and ease when scheduling appointments. We will also have limited Saturday hours, from 8 a.m. to noon. Some specialty services housed in the center will have variable hours, and may be open earlier or later than other services. Please check with your care team and scheduler for specific appointment availability.
What about parking and transportation?
To simplify your experience, we plan to offer a dramatically improved, full-service valet parking at the Clinics and Surgery Center. All you’ll have to do is drive your car up to the front of the building, and let our valets take it from there.
Even if you prefer to find parking on your own, we ask that you bring your vehicle through the arrival area outside the main entrance of the Clinics and Surgery Center so that our valet team can direct you to the most appropriate parking zone. Depending on the purpose of your visit or other needs, you may be directed to park in the surface lot immediately west of the center, or in the Oak Street Parking Ramp one block northwest of the center.
Disability parking will be located in a convenient surface lot next to the building. The valet team will instruct you where to park upon arrival at the front of the building. We will also have a regular shuttle service for patients who need to be transported to other locations on the University of Minnesota Medical Center campus.