September 1, 2015
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By
Staff Writer
A new name for Fairview Maple Grove Medical Center may mean new signs and a new website for the facility, but will mean few day-to-day changes for patients accessing our comprehensive care.
On Sept. 1, Fairview Maple Grove Medical Center will be renamed University of Minnesota Health Maple Grove Clinics. Fortunately, patient services—including billing, appointment scheduling and other core aspects of our business—will undergo a seamless transition. We spoke with Heather Sheridan, the administrator of University of Minnesota Health Maple Grove Clinics, for more information.
Why is Fairview Maple Grove Medical Center changing names to University of Minnesota Health Maple Grove Clinics?
This name better reflects who we are today and the care we provide to our patients. Our care at Fairview Maple Grove Medical Center has always been led by many of the top providers from University of Minnesota Health, including University of Minnesota Medical Center and University of Minnesota Masonic Children’s Hospital. This new name better reflects that ongoing relationship.
What does this change mean for patients? Are you making changes to any of your Maple Grove medical services?
This will not change our patients’ day-to-day care experience or providers they see. Services will continue as they are today under the new brand. Throughout September, you may see some changes taking place in our facility, including new signage, new identification badges for all employees, a new web site and new materials to reflect our new name.
Tell me more about University of Minnesota Health. How are you different?
University of Minnesota Health brings the value and innovation of academic medicine, offering convenience, confidence and great care to the Maple Grove community. University of Minnesota Medical Center and University of Minnesota Children’s Hospital are major teaching hospitals and are closely related to one of the most respected educational institutions in the nation: University of Minnesota Medical School. We provide compassionate, comprehensive care—and develop breakthroughs that advance medicine and change our patients’ lives.
What about billing? Will my invoices change?
Patients won’t see any changes in their billing or account statements. University of Minnesota Health will continue to partner with Fairview to provide some of our business functions, such as billing and scheduling.
When is this change effective? How will I contact the new facility?
As of September 1st, our name will change from Fairview Maple Grove Medical Center to University of Minnesota Health Maple Grove Clinics. Patients can continue to contact us at 763-898-1000. Some Fairview clinics in the Maple Grove facility will retain their previous names, including the Institute for Athletic Medicine and the Ambulatory Surgery Center.
What happens if I had an appointment scheduled after the transition? Will I need to reschedule?
There is no need to reschedule. There will be no changes to the scheduling systems or electronic health records as it relates to our name change. Appointments that were previously scheduled are still planned. We are planning a seamless transition for our patients.
